O índice de desenvolvimento do CRAS como instrumento de gestão da política de assistência social no município de Lavras-MG

Abstract

The National Policy on Social Assistance has been transformed every year since it is a new public policy and is still gaining its place in the world of the rights and duties of citizens. To be effective, public policy in the area of Social Assistance needs, in addition to meeting the demands of the population, a feedback from those who are part of it. The present study recovered the history and the performance of the social assistance in the town of Lavras / MG. The study aims to identify the importance and the use of IDRCRAS as a management tool in two (2) CRAS in the city of Lavras / MG. The methodology used to carry out the study was based on the case study and the units of analysis were two public facilities, in question were the two Reference Centers for Social Assistance - CRAS - which are co-financed by the State, CRAS Cruzeiro do Sul and CRAS COHAB. The collection of data was done through the analysis of data provided by governmental organs of Social Assistance; semistructured scripts that were sent via email to the CRAS coordinators studied, followed by a questionnaire, and to the Municipal Manager of Social Assistance and; non-systematic observation of the operation of public equipment. He noted the lack of resources to meet the demand of the population in the region of CRAS and the difficulties in establishing a referenced system that has a quality services and benefits offer. It was also observed that there is a possibility of interlocution between the organized population and the public equipment studied and that later it is possible to offer better services and a more effective social assistance to the population of the municipality. He concluded that there is still a need to improve the management tool - IDCRAS - in order to be more efficient in measuring the quality of the services provided.