Gestão de recursos financeiros em tecnologia da informação - um estudo de caso na administração pública de uma cidade de pequeno porte da região sul de Minas Gerais

Abstract

Information Technology plays a fundamental role within organizations, helping themachieve their goals. There are currently made massive investments in the sector ofInformation Technology, but the results of such investments, in most cases, is unsatisfactory in this context it is necessary to look critically on the management of financial resources in this area, as well as the management investment in the sector.This paper makes an assessment is performed as the financial resource management in information technology in public administration in a small town in southern Minas Gerais, also evaluates the level of process maturity PO5 - theCOBIT framework - the organization . We seek to establish a relationship betweeninvestments in information technology and the degree of user satisfaction ofservices provided by this sector. The results showed that the organization performssome processes necessary for the proper management of investments and financialinformation technology, whilst leaving some gaps left by the failed process a few times. It is also found in the work that the current maturity level of the organization isa process PO5 and that in general users are dissatisfied with the services provided.Actions are proposed which aims to increase the degree of satisfaction of users ofinformation technology and raise the level of process maturity for four PO5, as well as to more efficient investment management and financial resources of Information Technology.