Governança e disfunções burocráticas: o caso do DETRAN-MG.

Abstract

This paper analyzed the impact of bureaucratic dysfunctions in the rendering of services and in the governance of DETRAN-MG, a body subordinated to the Civil Police of the State of Minas Gerais (PCMG). In this way, the objective was also to describe the administrative structure of DETRAN and to discuss its operation; identify the services provided and their purpose; to identify bureaucratic dysfunctions and their consequences for the organ and society. The research has a qualitative, descriptive and exploratory bias based on the interviews and questionnaires applied to the servers of the transit department of mines general in six cities in the south of Minas Gerais and at the headquarters in Belo Horizonte, supported by the secondary data provided through the electronic portal of state. Throughout the interviews, it was observed a high incidence of bureaucratic dysfunctions on the agency's performance and governance, especially in relation to hierarchical rigidity and the categorization of the decision-making process, implying a closed governance that hinders the formation of an efficient network of as the autonomy of the partners is not delegated, and the powers of each employee are excessively limited, and the internal structure resists attempts to change the status quo, since the control of superiors is exercised incorrectly and the power is used in a personal way. The main obstacle concerning the bureaucracy and governance of DETRAN is hierarchical rigidity, however, such a problem is not intrinsic to DETRAN as an institution, but to the hierarchy within the Civil Police that runs the body. The traffic department absorbs the mentioned characteristics because it does not have a careers structure or specific public tender and its servers are provided by PCMG and complemented by the ad hoc of the municipality and the MGS that are underutilized in their functions. Given the exposed reality, it is suggested the study about the feasibility and benefits of the transformation of the current organ into a local authority and a new analysis about the impact of bureaucracy on institution and governance.