O processo de regularização imobiliária: um estudo de caso na cidade de Lavras-MG

Abstract

The purpose of this study was to demonstrate how the public administration operates in the process of real estate regularization in the city of Lavras-MG, as well as expose the stages of this procedure in order to verify the flawed aspects and bottlenecks present in its execution. Based on the premise that it is the public management function not only to provide the property regularization service to the population, but also to assist the residents with the necessary requirements to carry out their mission, the research was based on the method of studying case. Aiming at the success of this purpose, public management was first defined, its main functions and obligations under the legislation in force for a municipality, as well as the definition of laws such as the Master Plan, Code of Works, Housing Plan and Laws of Use and Occupation Of the land, and also, as happens the process of registration of real estate. In search of support for the theoretical concepts, the definition of the services provided by public management and the tools used in this aspect in search of quality were presented. With the objective of demonstrating the reality that emerges in the Municipality of Lavras regarding the rendering of the real estate regularization service, and to identify points that can be improved, interviews were conducted related to the proposed theme in all environments involved in this Lavras-MG City Hall, Lavras-MG Real Estate Registry Office, civil engineering offices of this same city and clients who had the experience of going through the regularization process of their property. The present study had qualitative analysis of the data collected. After the interview stage, quality tools such as process mapping were used to organize the steps that comprise the execution of the real estate regularization service and make it possible to identify critical points. It was observed how the service rendered by the city of Lavras-MG lacks improvements in the provision of real estate regularization services, for example, due to the lack of digitized data of all registries, precariousness in the disclosure of important information to the community about the process Of regularization and absence of software that makes it possible to organize the data of a registry and give greater transparency to the citizen. Finally, conclusions were drawn on the study of the results obtained, within which recommendations were made for improvements in the execution of the service in question, provided by the Public Administration. It is evaluated that the study allowed the expansion of the theoretical knowledge on the subject, besides the visualization of the reality in the city of Lavras-MG.